Returns Policy
Last updated: 25 October 2026
1. No returns or exchanges
At House of Riva, every piece is quality-checked and securely packed before dispatch. We do not accept returns or exchanges, and we do not offer refunds for change of mind, incorrect size selection or personal preference. We encourage you to review product descriptions, measurements and images carefully before placing your order.
2. Damaged, defective or incorrect items
If your order arrives damaged, defective or different from the item you ordered, we will make it right. To be eligible:
- a continuous, unedited unboxing video, recorded from the moment the sealed parcel is opened, is mandatory;
- the video must be shared with us on WhatsApp at +91 99971 18595 within forty-eight (48) hours of delivery, together with your order number; and
- the item must be unused and kept in its original packaging, including all tags and the House of Riva pouch.
Claims submitted without a valid unboxing video, or after the 48-hour window, cannot be accepted.
3. Resolution
Once your claim has been verified, we will dispatch a replacement of the same item free of charge. If the item is no longer available, we will issue store credit for the full amount paid for that item, in the form of a code that may be redeemed against any future order on our website. Store credit cannot be exchanged for cash.
Where we require the original item to be sent back, our team will share the instructions and the return address with you.
4. Colour warranty
Should the colour of your piece fade under normal wear within six (6) months of delivery, it is covered by our 6-month colour warranty.
5. Order cancellations
Orders cannot be cancelled once they have been placed. If you wish to add an item to your order, please contact us on WhatsApp as soon as possible, before your order is dispatched.
6. Contact us
For any questions regarding this policy, please contact us on WhatsApp at +91 99971 18595 or by email at houseofriva.connect@gmail.com.